Refund policy
Where required under Australian Consumer Law, we will accept returns and provide with an exchange or refund for the below reasons:
- The product is damaged, or
- The product is faulty, and
- You can provide proof of purchase.
We love our products and we’re sure your little mate will too! But if you’ve checked our FAQ page and you’re still not happy, we’re happy to accept returns of unopened products within 30 days of purchase (excluding pet beds) to make sure your customer experience is as positive as possible. Just send us your request on contact@drool.pet.
Pet Beds (Only Available for Shipping within Australia): If the size or colour is incorrect, you can return your unopened bed within 7 days of delivery. Just email our customer service team at contact@drool.pet for return instructions before returning the product.
Please note:
– Return shipping costs are the customer’s responsibility
– Returns without prior contact won’t be accepted
– Unfortunately, opened beds cannot be returned for hygiene reasons
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Whilst we value your time, in these cases we would appreciate your feedback so that we can improve our products for the furry family!
Please contact us on contact@drool.pet.